Question 1

How do I submit my prescription?

Accepted Answer

You can submit your prescription during checkout or after your order.

During checkout, you can upload a photo or PDF of your prescription or enter the values manually via a form during checkout.

Or you can also submit it later after placing your order, via email or our prescription submission page.

Contact us at any time if you need help submitting your prescription!

Question 2

What information do I need from my prescription?

Accepted Answer

You'll need the Sphere (SPH), Cylinder (CYL), and Axis values for each eye, plus your Pupillary Distance (PD). You can find all of this on your prescription from your eye doctor.

Question 3

How old can my prescription be?

Accepted Answer

Most states require prescriptions to be less than 2 years old. We recommend getting an updated prescription if yours is older than 1 year to ensure the best vision correction.

Question 4

What's a Pupillary Distance (PD)?

Accepted Answer

PD is the distance between the centers of your pupils, measured in millimeters. It's essential for centering your lenses correctly. Most adults have a PD between 54-74mm. Your eye doctor can measure this, or you can measure it yourself with a ruler and mirror.

Question 5

Do you accept progressive or bifocal prescriptions?

Accepted Answer

Currently we offer single vision lenses only. We don't support progressive, bifocal, or multifocal prescriptions at this time, but we're exploring options for the future.

Question 6

Can I order without a prescription?

Accepted Answer

Yes! You can order any of our frames with non-prescription (plano) lenses. Just select the non-prescription option during checkout and you'll still get the same great Puffy Shift adaptive lenses without vision correction.

Question 7

Can I use my contacts prescription?

Accepted Answer

No, a contacts prescription is different from a glasses prescription. The values are calculated differently because contacts sit directly on your eye while glasses sit further away. You'll need a glasses-specific prescription from your eye doctor.

Question 8

How long does it for my sunglasses to ship?

Accepted Answer

Most orders ship within 7-10 business days. Prescription lenses are custom-made for you, which takes a bit longer than non-prescription eyewear. You'll receive tracking information as soon as your order ships.

Question 9

Can I customize my lenses?

Accepted Answer

Every pair comes with Puffy Shift adaptive polarized lenses at no extra cost. If your prescription is strong, you can add high-index 1.67 lenses for +$49 to get thinner, lighter lenses.

Question 10

What's included with my order?

Accepted Answer

Every pair includes prescription, polarized, adaptive Puffy Shift lenses, a protective tri-fold hard case shaped like a tent, a soft zippered protective pouch shaped like a sleeping bag, and a UV-protective neck gaiter to go along with your new sunglasses!

Question 11

Can I order replacement lenses for my existing frames?

Accepted Answer

We don't offer replacement lenses for other brands' frames at this time. Our lenses are custom-cut specifically for Puffy Sun frames to ensure the best fit and optical quality.

Question 12

How much do Puffy Sun glasses cost?

Accepted Answer

$199 includes polarized photochromic lenses, your prescription if you have one, with free shipping.

There are two optional upgrades available: Puffy Shift Gear lenses, which are more adaptive and go darker in bright conditions (+$50), and thinner lenses for stronger prescriptions (+$50)

Question 13

What makes Puffy Sun different from other brands?

Accepted Answer

Sunglass brands treat prescription as an afterthought, outsource it, and price it as an upgrade on top of an already expensive pair.

Most sunglasses have fixed tint which means constantly taking them on and off as lighting changes. Normal polarized lenses don't adapt. Normal photochromic aren't polarized. Getting both in the same lens is rare, let alone prescription. Expect this combination to cost $400 to $600 elsewhere.

There's also a whole tier of cheap sunglasses that use low-grade polarization film (TAC) that flattens color and dulls the world, making everything too dark to see.

Puffy Sun combines polarization, photochromic, and prescription into one pair, all for $199. We only use premium lens materials. Our lenses adapt to light automatically, so you can wear them all day, indoors and out, without having to switch.

Question 14

Do you ship internationally?

Accepted Answer

Yes! We ship internationally. Shipping rates and delivery times vary by destination and will be calculated at checkout.

Question 15

How can I track my order?

Accepted Answer

Once your order ships, you'll receive an email with tracking information. You can also check your order status by logging into your account.

Question 16

What's your return policy?

Accepted Answer

We offer a 30-day satisfaction guarantee. If you're not happy with your glasses for any reason, contact us within 30 days of delivery for a full refund or exchange. We'll cover the return shipping.

Question 17

Can I exchange for a different frame?

Accepted Answer

Absolutely! If the fit isn't right or you'd prefer a different style, we'll exchange your glasses for free within 30 days. Just contact our support team to initiate an exchange.

Question 18

What if my prescription is wrong?

Accepted Answer

If there's an issue with your prescription or the lenses don't feel right, reach out to us. We'll work with you to make it right, whether that means remaking the lenses or issuing a refund.

Question 19

What if my glasses don't fit?

Accepted Answer

If the fit isn't right, we've got you covered. Contact us within 30 days and we'll exchange your glasses for a different frame style or size at no cost. We want you to love wearing them.

Question 20

What lens types do you offer?

Accepted Answer

We offer single vision prescription lenses in two options: Standard Polarized and Puffy Shift (adaptive + polarized). Both are made with impact-resistant polycarbonate and 100% UV protection. Puffy Shift lenses adapt to changing light conditions so one pair works all day.

Question 21

What are Puffy Shift lenses?

Accepted Answer

Puffy Shift lenses are adaptive polarized lenses included with every pair. They combine photochromic technology with 97%+ polarization and adjust tint automatically as conditions change, from bright sun to shade to indoors. One pair works all day without switching.

Question 22

Should I get high-index lenses?

Accepted Answer

High-index lenses are thinner and lighter than standard lenses. We recommend them if your prescription is above +/-4.00 SPH, as they'll be more comfortable and look better in the frame. For lower prescriptions, standard lenses work great.

Question 23

Are your lenses UV protected?

Accepted Answer

Yes! All our lenses provide 100% UV protection, blocking both UVA and UVB rays. This protects your eyes from sun damage while you enjoy the outdoors.

Question 24

Are your lenses impact-resistant?

Accepted Answer

Yes. All our lenses are made with impact-resistant polycarbonate, which is lightweight and durable enough for hiking, biking, and everyday adventures. They meet ANSI Z80.3 standards for non-prescription and prescription sun lenses.

Question 25

How dark do your lenses get?

Accepted Answer

Puffy Shift lenses have a visible light transmission (VLT) range of 9%–50%. In full sun, they reach 9% VLT — similar to a Category 3 or 4 sunglass lens, which is dark enough for driving, beach days, and high-glare conditions. In low light or indoors, they open up to 50% VLT so you can still see clearly.

Question 26

Should I get Puffy Shift or Puffy Shift Gear?

Accepted Answer

Puffy Shift is our standard adaptive polarized lens — great for everyday use, commuting, and most outdoor activities. Puffy Shift Gear is tuned for high-performance environments: skiing, cycling, trail running, and other situations where fast light changes and enhanced contrast matter most. If you spend a lot of time in variable outdoor conditions, Gear is worth the upgrade. If you're looking for an all-day everyday lens, standard Puffy Shift has you covered.

Question 27

Can I wear my sunglasses in high altitude or snow environments?

Accepted Answer

Yes. Puffy Shift lenses perform well at altitude and on snow. UV radiation increases significantly at elevation and reflects strongly off snow, and Puffy Shift lenses darken quickly in response to both UV and visible light — reaching their darkest tint in intense conditions. They also provide 100% UVA/UVB protection. For skiing or snowboarding, Puffy Shift Gear may be worth considering for enhanced contrast and faster light adaptation.

Question 28

Can I wear my sunglasses indoors?

Accepted Answer

You can. Puffy Shift lenses lighten significantly indoors, reaching up to 50% VLT in low light. They won't be as clear as regular glasses, but many people wear them comfortably throughout the day. If you spend a lot of time indoors, just keep in mind they'll have a slight tint in bright indoor environments.

Question 29

Can I wear my sunglasses while driving?

Accepted Answer

Yes. Puffy Shift lenses are built on Transitions Drivewear technology, which is designed specifically for driving. Unlike standard photochromic lenses that don't activate behind a windshield, Puffy Shift lenses respond to both UV and visible light — so they adapt inside a car. They reduce glare, enhance contrast on the road, and adjust as you move between bright sun, shade, and tunnels.

Question 30

Do you accept insurance or HSA / FSA?

Accepted Answer

We provide an itemized receipt you can submit to your insurance for out-of-network reimbursement. HSA and FSA cards are accepted at checkout.

Question 31

Can I use my HSA or FSA?

Accepted Answer

Yes! Prescription sunglasses are an eligible expense for both HSA and FSA accounts. You can use your HSA/FSA debit card directly at checkout.

Question 32

Do you accept vision insurance?

Accepted Answer

We're an out-of-network provider for most vision insurance plans. After your purchase, we provide an itemized receipt that you can submit to your insurance company for reimbursement. Many customers get a portion of their order covered this way.

Question 33

Do you offer payment plans?

Accepted Answer

Yes, we offer flexible payment options through Shop Pay Installments at checkout, so you can split your purchase into interest-free payments.

Question 34

How do I clean my lenses?

Accepted Answer

Rinse your lenses under lukewarm water to remove dust and debris, then gently clean with the included microfiber cloth. Avoid paper towels, tissues, or clothing because they can scratch the lens coating. For a deeper clean, use a small drop of dish soap before rinsing.

Frequently Asked Questions

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Returns & Exchanges

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