Frequently Asked Questions

You can submit your prescription during checkout by either entering the values manually or uploading a photo/PDF of your prescription. If you prefer, you can also submit it later through our prescription submission page after placing your order.

You'll need the Sphere (SPH), Cylinder (CYL), and Axis values for each eye, plus your Pupillary Distance (PD). You can find all of this on your prescription from your eye doctor.

Most states require prescriptions to be less than 2 years old. We recommend getting an updated prescription if yours is older than 1 year to ensure the best vision correction.

PD is the distance between the centers of your pupils, measured in millimeters. It's essential for centering your lenses correctly. Most adults have a PD between 54-74mm. Your eye doctor can measure this, or you can measure it yourself with a ruler and mirror.

Currently we offer single vision lenses only. We don't support progressive, bifocal, or multifocal prescriptions at this time, but we're exploring options for the future.

Yes! You can order any of our frames with non-prescription (plano) lenses. Just select the non-prescription option during checkout and you'll still get the same great polarized or Puffy Shift lenses without vision correction.

No, a contacts prescription is different from a glasses prescription. The values are calculated differently because contacts sit directly on your eye while glasses sit further away. You'll need a glasses-specific prescription from your eye doctor.

Most orders ship within 7-10 business days. Prescription lenses are custom-made for you, which takes a bit longer than non-prescription eyewear. You'll receive tracking information as soon as your order ships.

Yes! We offer single vision lenses in two options: Standard Polarized or Puffy Shift (adaptive + polarized) for enhanced all-condition clarity. You can also add high-index lenses for thinner, lighter lenses if you have a stronger prescription.

Every pair includes prescription lenses (at no extra cost), a protective hard case, a microfiber cleaning cloth, and free shipping. What you see is what you pay.

Yes. Every pair of Puffy Sun sunglasses includes custom prescription lenses at no extra cost. The price you see is the price you pay, with no hidden lens fees or upcharges.

We don't offer replacement lenses for other brands' frames at this time. Our lenses are custom-cut specifically for Puffy Sun frames to ensure the best fit and optical quality.

Yes! We offer free standard shipping on all orders within the United States.

Currently we only ship within the United States. We're working on expanding to more countries soon.

Once your order ships, you'll receive an email with tracking information. You can also check your order status by logging into your account.

We offer a 30-day satisfaction guarantee. If you're not happy with your glasses for any reason, contact us within 30 days of delivery for a full refund or exchange.

Absolutely! If the fit isn't right or you'd prefer a different style, we'll exchange your glasses for free within 30 days. Just contact our support team to initiate an exchange.

If there's an issue with your prescription or the lenses don't feel right, reach out to us. We'll work with you to make it right, whether that means remaking the lenses or issuing a refund.

If the fit isn't right, we've got you covered. Contact us within 30 days and we'll exchange your glasses for a different frame style or size at no cost. We want you to love wearing them.

Standard Polarized lenses offer excellent glare reduction and UV protection. Puffy Shift lenses combine adaptive light technology with polarization. They adjust to changing conditions so one pair works from bright sun to shade. Both are available in single vision only.

High-index lenses are thinner and lighter than standard lenses. We recommend them if your prescription is above +/-4.00 SPH, as they'll be more comfortable and look better in the frame. For lower prescriptions, standard lenses work great.

Yes! All our lenses provide 100% UV protection, blocking both UVA and UVB rays. This protects your eyes from sun damage while you enjoy the outdoors.

Yes. All our lenses are made with impact-resistant polycarbonate, which is lightweight and durable enough for hiking, biking, and everyday adventures. They meet ANSI Z80.3 standards for non-prescription and prescription sun lenses.

Absolutely. Puffy Shift lenses are built on Transitions Drivewear technology, which was specifically designed for driving. They enhance contrast and reduce glare behind the windshield, and adapt to changing light as you move between tunnels, shade, and bright sun.

Yes! Prescription sunglasses are an eligible expense for both HSA and FSA accounts. You can use your HSA/FSA debit card directly at checkout.

We're an out-of-network provider for most vision insurance plans. After your purchase, we provide an itemized receipt that you can submit to your insurance company for reimbursement. Many customers get a portion of their order covered this way.

Yes, we offer flexible payment options through Shop Pay Installments at checkout, so you can split your purchase into interest-free payments.

Rinse your lenses under lukewarm water to remove dust and debris, then gently clean with the included microfiber cloth. Avoid paper towels, tissues, or clothing because they can scratch the lens coating. For a deeper clean, use a small drop of dish soap before rinsing.